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Discounts Not Displaying

3 min read

If your campaign is active but discounts aren’t appearing on the frontend, this guide helps diagnose and fix display issues. There are several potential causes from caching to theme conflicts.

Quick Checklist #

  • ☐ Campaign status is “Active”
  • ☐ Product is included in campaign
  • ☐ Page cache has been cleared
  • ☐ Browser cache cleared / incognito test
  • ☐ Display settings are enabled

Common Causes #

1. Page Caching #

Symptom: Old prices showing, new discounts not visible.

Why This Happens:

  • Caching plugins serve old page versions
  • Host-level caching stores old content
  • CDN caching shows stale data

Solution:

  1. Clear your caching plugin cache (WP Super Cache, W3 Total Cache, WP Rocket, etc.)
  2. Clear CDN cache if using one (Cloudflare, etc.)
  3. Clear host-level cache if available
  4. Clear Smart Cycle Discounts cache: SC Discounts → Tools → Clear Plugin Cache

2. Browser Cache #

Symptom: You see old prices, but others see correct prices.

Solution:

  1. Hard refresh: Ctrl + F5 (Windows) or Cmd + Shift + R (Mac)
  2. Or open site in incognito/private window
  3. Or clear browser cache completely

3. Product Not in Campaign #

Symptom: Some products show discounts, others don’t.

Check:

  1. Go to SC Discounts → Tools
  2. Use “Test Product” feature
  3. Enter the product ID that’s not showing discount
  4. See if any campaign applies

Solution:

  • If no campaign matches, edit campaign to include product
  • Check conditions/exclusions that might exclude it
  • Verify product category, tag, or other criteria

4. Display Settings Disabled #

Symptom: Discount applies at checkout but not visible on product/shop pages.

Check:

  1. Go to SC Discounts → Settings → Display
  2. Verify display locations are enabled

Settings to Check:

Setting Should Be
Show on Shop/Archive Yes
Show on Single Product Yes
Show Original Price Yes
Show Sale Badge Yes

5. Theme Conflict #

Symptom: Discounts work with default theme but not your theme.

Why This Happens:

  • Theme overrides WooCommerce price templates
  • Theme uses custom price display methods
  • Theme removes standard WooCommerce hooks

Test:

  1. Temporarily switch to Storefront theme
  2. Check if discounts display correctly
  3. If yes, theme is the issue

Solution:

  • Contact theme developer for WooCommerce compatibility
  • Use custom CSS to style discount display
  • Check theme documentation for price customization

6. Plugin Conflict #

Symptom: Discount display broke after installing another plugin.

Common Conflicting Plugin Types:

  • Other pricing/discount plugins
  • Price display customization plugins
  • Currency switcher plugins
  • Caching/optimization plugins

Test:

  1. Deactivate other plugins one by one
  2. Check if discount display returns
  3. Identify the conflicting plugin

Solution:

  • Check plugin compatibility documentation
  • Contact plugin authors about conflict
  • Choose one pricing plugin to use

7. Higher Priority Campaign Override #

Symptom: Different discount showing than expected.

Check:

  1. Go to SC Discounts → Tools
  2. Test the product
  3. See which campaign is winning

Solution:

  • Adjust campaign priorities
  • Modify product selections to avoid overlap
  • Review all active campaigns

8. Variable Product Display #

Symptom: Variable product doesn’t show discount until variation selected.

Why This Happens:

  • Campaign may only apply to some variations
  • Price range display may mask discounts

Check:

  1. Select a specific variation
  2. Does the discount appear?

Solution:

  • Check Display Settings for variable product options
  • Ensure all desired variations are included in campaign

Diagnostic Steps #

Step 1: Verify Campaign is Active #

Go to: SC Discounts → Campaigns
Check: Status should be "Active"
Dates: Current time within date range

Step 2: Test Product #

Go to: SC Discounts → Tools
Use: Test Product
Enter: Product ID
Result: Shows which campaign applies and calculated price

Step 3: Clear All Caches #

1. SC Discounts → Tools → Clear Plugin Cache
2. Caching plugin → Clear Cache
3. CDN → Purge Cache (if applicable)
4. Browser → Hard refresh

Step 4: Check Display Settings #

Go to: SC Discounts → Settings → Display
Verify: All display locations enabled
Check: Price display options configured

Step 5: Test with Default Theme #

Appearance → Themes
Activate: Storefront or Twenty Twenty-Four
Test: Check if discounts display

Display Location Issues #

Shop Page Not Showing Discounts #

  1. Check Settings → Display → Show on Shop/Archive is enabled
  2. Clear cache
  3. Check theme doesn’t override shop templates

Single Product Page Not Showing Discounts #

  1. Check Settings → Display → Show on Single Product is enabled
  2. Verify the specific product is in an active campaign
  3. Clear cache

Cart/Checkout Not Showing Discounts #

  1. Add product to cart and check prices
  2. Verify Settings → Display → Show in Cart is enabled
  3. Check if discount appears on order totals

Sale Badge Issues #

Sale Badge Not Appearing #

  1. Check Settings → Display → Show Sale Badge is enabled
  2. Verify theme supports WooCommerce sale badge
  3. Check if custom CSS is hiding the badge

Wrong Badge Content #

  1. Check Settings → Display → Badge Type
  2. Adjust badge text settings as needed

Price Display Issues #

Original Price Not Showing #

Check: Settings → Display → Show Original Price

Should show: $100 $75

Savings Amount Not Showing #

Check: Settings → Display → Show Savings

Should show: “You save $25”

Prices Showing Wrong Currency #

  • Check WooCommerce currency settings
  • If using multi-currency plugin, verify compatibility

Still Not Displaying? #

Check Browser Console #

  1. Open browser developer tools (F12)
  2. Go to Console tab
  3. Look for JavaScript errors
  4. These might indicate conflicts

Enable Debug Mode #

  1. Go to SC Discounts → Settings → Advanced
  2. Enable Debug Mode
  3. Check debug log for price calculation issues

Check HTML Source #

  1. View page source (Ctrl+U)
  2. Search for the product price
  3. Check if discounted price is in HTML but hidden by CSS

Contact Support #

If still experiencing issues, gather:

  • System report (SC Discounts → Tools)
  • Screenshot of campaign settings
  • Screenshot of frontend issue
  • Product ID that’s not working
  • Browser console errors (if any)
  • Debug log entries
Updated on February 17, 2026

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