Compatibility FAQ
3 min read
Compatibility questions: what works with TrustLens, what doesn’t, and what to expect when integrating with other plugins, themes, and gateway integrations.
Does TrustLens work with HPOS? #
Yes. TrustLens fully supports WooCommerce High-Performance Order Storage and declares HPOS compatibility on activation. No additional configuration needed.
Does TrustLens work with WooCommerce Subscriptions? #
Yes for trust scoring — subscription orders contribute to total_orders and refunds contribute to refund stats the same as one-time orders.
Subscription renewals (the automated renewal flow) bypass the checkout Request Gate by default, so block enforcement doesn’t apply automatically to renewals. To enforce blocks on renewals, hook into wcs_renewal_order_created and check the customer’s blocked flag.
Does TrustLens work with WooCommerce Memberships? #
Yes. Membership purchases are standard WooCommerce orders and contribute to scoring normally.
Does TrustLens work with WooCommerce Bookings? #
Yes — booking purchases score like any other order. Cancellation of bookings contributes to cancellation rate (if you use WooCommerce’s cancellation mechanism).
Does TrustLens work with Blocks checkout? #
Yes. The unified Request Gate intercepts both Classic shortcode checkout and Blocks / Store API checkout through one mechanism.
Does TrustLens work with custom checkout plugins? #
Depends on the plugin. If the custom plugin replaces standard WooCommerce checkout entirely, it may bypass the Request Gate. Test in your environment.
Common plugins that work fine:
- CheckoutWC
- Cartflows checkout (in standard mode)
- Most one-page checkout plugins
If you have a custom checkout integration, ensure it triggers woocommerce_checkout_process action — that’s where the Request Gate hooks.
Does TrustLens work with Cartflows? #
Yes for standard Cartflows checkout. Some Cartflows offers / order bumps may need verification.
Does TrustLens work with Stripe? #
Yes — full integration. Auto-ingestion of disputes via webhooks, card-brand detection, dispute outcome updates all flow in automatically.
Does TrustLens work with WooPayments? #
Yes — full integration via WooPayments’ action hooks.
Does TrustLens work with PayPal? #
Yes for trust scoring. For chargebacks, PayPal disputes need manual entry — they don’t auto-ingest.
Does TrustLens work with Square, Authorize.net, Braintree? #
Same as PayPal — scoring works automatically; chargebacks need manual entry.
Does TrustLens work with custom payment gateways? #
Trust scoring works with any gateway. Chargebacks need manual entry or a custom integration to import dispute data.
Does TrustLens work with caching plugins? #
Yes. TrustLens admin pages don’t cache (they’re admin-only and dynamic). Public-facing pages don’t expose TrustLens data, so caching them doesn’t affect TrustLens.
Object caching (Redis, Memcached) actually improves TrustLens performance — used for transient storage of Dashboard analytics.
Does TrustLens work with security plugins (Wordfence, Sucuri)? #
Yes. TrustLens operates at the application layer; security plugins operate at the web-server / firewall layer. They complement each other.
One note: if a security plugin blocks a request before it reaches WordPress, TrustLens never sees it — which is fine.
Does TrustLens work with multilingual plugins (WPML, Polylang)? #
Yes. TrustLens UI text is internationalized; translation packs work via standard WordPress mechanisms.
Does TrustLens work with custom user roles? #
TrustLens admin pages require the manage_woocommerce capability. WooCommerce’s Shop Manager role has this. Custom roles need this capability granted to access TrustLens.
The required capability is fixed at manage_woocommerce — grant that capability to the role (using any role-editor plugin) to give it TrustLens access.
Does TrustLens work with WP All Import / Migrator plugins? #
Yes for the underlying orders — TrustLens scores any WooCommerce order regardless of how it was created.
For migrated stores, run Historical Sync after import to build trust profiles from the imported orders.
Does TrustLens work with print-on-demand plugins (Printful, Printify)? #
Yes — those plugins use standard WooCommerce orders.
Does TrustLens work with marketplace plugins (Dokan, WC Vendors)? #
TrustLens scores customers at the platform level (your store as a whole). Per-vendor scoring isn’t supported out-of-the-box; would require custom development.
Does TrustLens work with affiliate plugins? #
Yes. Affiliate referrals don’t affect TrustLens; the customer is what’s tracked.
Does TrustLens work with REST API consumers? #
Yes. TrustLens exposes its own REST API (see REST API Reference). External systems can read trust scores, set blocks, and manage state via the API.
Does TrustLens work with custom themes? #
Yes. TrustLens is admin-only — themes don’t affect it. The trust badge on the orders list integrates with WordPress admin styling, not your frontend theme.
Does TrustLens work with page builders (Elementor, Divi)? #
Page builders affect frontend rendering, not admin. TrustLens admin works regardless of page builder.
What if I’m running on a managed host? #
TrustLens works on all major managed WordPress hosts (Kinsta, WP Engine, Pressable, Flywheel, Pantheon). Some hosts disable WP-Cron — set up a real cron job for proper Action Scheduler operation.
Does TrustLens have known incompatibilities? #
Rare. The most common conflicts:
- Custom checkout plugins that completely replace WooCommerce’s flow (Request Gate bypass)
- Email-spoofing-protection plugins blocking notification emails
- Plugins that disable WP-Cron without replacing with real cron
None are TrustLens-specific bugs — they’re general WordPress compatibility considerations.
How do I report a compatibility issue? #
Free users: WordPress.org plugin support forum. Pro users: TrustLens support portal.
Include:
- TrustLens version
- Conflicting plugin name and version
- Specific symptom
- Steps to reproduce
- Server environment (PHP, WordPress, WooCommerce versions)
